News : Mitel Wins Movie Park Germany Contract
Upgrades to the Park's contact centre services aim to enhance customer service, while allowing system maintenance to be simplified and costs reduced.
With the installation of the new Mitel platform, employees in the administration department can now handle calls via a CTI system through Microsoft Outlook, improving collaboration.
A single-number service and other management functions will enable employees to provide information to customers and travel companies faster than ever before. The theme park will also be integrating a previously outsourced contact centre into the company.
The positive results from this technology upgrade mean that Movie Park Germany will look to further use Mitel technology and services in future projects with SEC-COM, the local partner which handled the installation.
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
About Movie Park Germany:
Movie Park Germany is a theme park with real movie studios in Bottrop-Kirchhellen. It consists of 5 areas based on the topic "fascination film".
Published: Tuesday, September 22, 2015