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News : Mitel World Cloud Simplifies Global Communications

#contactcenterworld, @Mitel

Paris, France, Oct 18, 2016 -- Mitel(R) (Nasdaq:MITL) (TSX:MNW), a global provider in real-time business, cloud and mobile communications, introduced World Cloud, a new solution for simplifying backend services and management of cloud communications for multinational businesses. 

"There is an increasing, even an accelerating, interest in cloud communications by distributed organizations with sophisticated requirements and geographically-dispersed offices. Ease of adding new locations, consistency across a network and built-in resiliency are among the strategic benefits a cloud alternative inherently offers," said Sandra Gustavsen, Analyst, G Business Systems. "Moreover, a global cloud network that can unify a hybrid of cloud and on-premises deployments provides the ultimate in flexibility by creating a single communications platform for multinational organizations, while allowing them to retain the mix of on-premises equipment and cloud services that best fits their particular business challenges."

#contactcenterworld, @Mitel
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Posted by Veronica Silva Cusi, news correspondent
Source: Mitel


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Wednesday, October 19, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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