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News : Mizuho Bank Activates LivePerson Digital Engagement Solutions
Sydney, Oct. 9, 2014 -- LivePerson, Inc. a provider of live digital engagement solutions, announces that Mizuho Bank has activated a real-time, live chat strategy through LiveEngage.
"LiveEngage helps major financial institutions like Mizuho connect with its customers across the globe in meaningful ways that build consumer confidence while making complex decisions, and foster long-term satisfaction and loyalty. Our mission is to help our customers deliver 'Digital Omotenashi' through our expertise and solutions – a superior customer experience in the digital space," said Akio Fukasawa, Country Manager, LivePerson. "Our global team looks forward to a partnership with Mizuho to introduce what's possible with live digital engagement to the Japanese financial industry."
The LiveEngage platform will enable Mizuho to proactively offer personalised support to customers at any moment in their online journey, helping them resolve any issues and successfully complete applications. Specifically, Mizuho chose LiveEngage to better connect its customers to the right campaigns, products and services based on digital engagements.
Phase one of the bank's LiveEngage implementation will begin in November.
Posted by Veronica Silva Cusi, news correspondent
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LivePerson is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support.
About Mizuho Bank:
Mizuho Bank, Ltd. is the integrated retail and corporate banking unit of Mizuho Financial Group, the second-largest financial services company in Japan and one of the three so-called Japanese "megabanks".
Published: Monday, October 13, 2014