Johannesburg, South Africa, June, 2020 -- Dublin-based ICT solutions provider MJ Flood Technology, and supplier of solutions for customer communications Enghouse Interactive, announce partnership to deliver unified communications systems in Ireland.
Enghouse Interactive has signed ICT solutions provider MJ Flood Technology as a new member of its EMEA partner programme. The new collaboration arrangement provides MJ Flood Technology with the accreditation to sell, implement and support the Enghouse Interactive Communications Centre (CC) and Quality Management Suite (QMS) to customers across multiple vertical sectors. This strategic partnership will compliment MJ Flood Technology’s acclaimed Microsoft offering in strengthening their proposition with the Microsoft Teams collaboration enterprise voice environment.
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"We are delighted to have formed a direct partnership with Enghouse," said Gareth Madden, Sales Director, MJ Flood Technology. "Over time, we have built a strong capability in enterprise voice and unified communications through strategic investment in Microsoft Teams. We are now seen as Microsoft’s go-to partner for delivering solutions within the Teams collaboration suite offering. As we now go beyond this we wanted to work with a contact centre provider that not only had a great product but also had a strong partnership with Microsoft."
Jas Jhita, Channel Director, Enghouse Interactive, commented: "We are thrilled to welcome MJ Flood Technology as an authorised partner within our channel programme. The new partnership has already delivered two great customer wins and we are confident that we will continue to attract new business with such an established partner in the Microsoft arena."
Posted by Veronica Silva Cusi, news correspondent
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Monday, June 29, 2020
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)