News : MK Dons Football Club Partners with Unify to Improve Customer Service
Jan 6, 2015 -- Unify, a communications software and services firm, announces it has chosen to partner with MK Dons, a League One English football club close to its UK headquarters in Milton Keynes. The partnership will support the Club’s focus on improving customer satisfaction and will help it to further engage with its fans as well as deliver the agility and scalability to provide excellent customer service during match days.
Under the twelve month agreement, Unify will deliver OpenScape Cloud Contact Centre to MK Dons. The technology will enable the Club to provide integrated Interactive Voice Response (IVR) front end and self-service options to all fans calling in about tickets, match days and networking engagements. Unify’s OpenScape Cloud Contact Centre will further help MK Dons to transform the delivery of match day support to its fans as it optimises operational processes to help agents deal with increased call volumes.
Connectivity will be provided by Genius Networks, a provider of global network services. Based on a core MPLS network, the Genius infrastructure manages latency from strategically located hubs ensuring QoS for delivery of voice and cloud applications.
MK Dons Corporate Partnerships Manager, Daniel Cole comments: "From the outset of our conversations with Unify, it was clear that both our organisations share a passion for delivering excellent customer service through collaboration and communication. Unify’s OpenScape Cloud Contact Centre will provide MK Dons with the ability to engage with our fans, and truly give something back to them in the form of excellent customer service – something that we are very excited about.
Posted by Veronica Silva Cusi, news correspondent
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Unify—formerly known as Siemens Enterprise Communications—is a large communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. Unify is a joint venture of the Gores Group and Siemens AG.
About MK Dons:
Milton Keynes Dons Football Club is an English football club based since 2007 at Stadium mk, Milton Keynes, Buckinghamshire, about 56 miles north of London.
Published: Thursday, January 8, 2015