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News : MNF Enterprise to Provide IP-based Telecommunications Services to the Federal Government’s Telecoms Marketplace

#contactcenterworld

Sydney, Australia, Sept, 2020 -- MNF Enterprise Services (MNF Enterprise), a carrier for enterprise communications solutions and part of the MNF Group, has been selected as a preferred supplier to the Digital Transformation Agency’s (DTA) Telecommunications Marketplace.

The new whole-of-government marketplace will replace and expand on the services available under the existing Mobile and Telecommunications Services panels. It will make sourcing telecommunications products and services simpler, clearer and faster for both buyers and sellers.

Under the terms of the contract, MNF Enterprise was selected, along with 25 other carriers, to supply telecommunications services to Federal, State and Local Government agencies.

MNF Enterprise will specifically supply Fixed Line Voice Carriage Services, Unified Communications Services, Managed Voice Services and Contact Centre Systems to the ICT Procurement Portal. The Portal is a DTA sourcing platform which enables buyers and sellers to transact within a marketplace.

"MNF Enterprise is a prominent player in the government space. We have been working with the Tasmanian government since 2012, providing Voice Carriage Services; appointed to the Voice Services Panel for the Victorian Government in 2017, and have been a preferred supplier to the New South Wales government for fixed, inbound telephony and mobile services since 2018," Greg Round, General Manager of MNF Enterprise said.

"This appointment to the Telecommunications Marketplace panel extends MNF Enterprise’s scope within the government sector and cements our reputation for providing quality services and real choice for government for their telecommunication needs."

"The new Telecommunications Marketplace delivers a service that helps agencies to continue their digital transformation. It will be launched through the ICT Procurement Portal with new functions to make buying and selling even easier, and will be the go-to platform for selling telecommunications to government," Lucy Poole, General Manager of the Sourcing and Enabling Division at the DTA said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About MNF Enterprise:
Company LogoMNF Enterprise provides a range of unified communications solutions for enterprise and government. It offers a complete cloud-based product suite that enables enterprise and government customers to become more collaborative across all devices, reducing complexity, legacy costs and risk. MNF Enterprise is part of the MNF Group, one of Asia-Pacific’s fastest growing technology companies. Headquartered in Sydney, Australia, the company has over 400 people located across Asia-Pacific, Europe and North America.
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Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Monday, September 14, 2020

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2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

5.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

6.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

7.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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