News : MNsure Promises Better Website, Call Center Experiences This Year
Oct 31, 2014 -- Shoppers on the MNsure wellness insurance exchange will encounter a substantially improved user expertise when open enrollment begins subsequent month, officials mentioned Wednesday.
The state-run exchange was plagued by glitches with its web-site and an overwhelmed call center during final year's open enrollment period.
Managers from the state's information technology agency told the exchange's board of directors Wednesday that substantial testing is underway on a retooled website. The site is quicker and boasts web page-load occasions of two seconds, officials stated. And MNsure has grown its contact center staff to 300 persons from 22 last year.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
More Editorial From MNsure
MNsure is a Minnesotan place to find health insurance.
Published: Monday, November 3, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...