News : MNsure Retains Faneuil to Provide Contact Center Services
Hampton, VA, USA, Oct, 2017 -- MNsure, the Minnesota-based health insurance marketplace established to serve state residents seeking healthcare coverage under the provisions of the Affordable Care Act (ACA), has selected Faneuil, Inc., to provide contact center services.
Under terms of the agreement, Faneuil will support MNsure customers by telephone on an overflow basis, supplementing MNsure’s own contact center in St. Paul, Minn. Faneuil staff will assist MNsure customers during ACA open enrollment periods, as well as provide year-round customer support for the Minnesota Health Care Program.
Overflow services for MNsure will be delivered by Faneuil customer service representatives based in Faneuil’s newest contact center, which is located in Wichita, Kansas, and occupies the ground floor of the historic Union Station building. The landmark structure, built in 1914 to reflect the importance of Wichita as a point of convergence for five railroads, has been restored as a venue for business and community use.
"MNsure is excited to work with an organization with so much relevant expertise within the field," said MNsure Chief Executive Officer Allison O’Toole. "Faneuil is a great addition to our customer service team."
"MNsure has provided exceptional service to its customers since the nationwide implementation of the Affordable Care Act in 2013," notes Faneuil President and Chief Executive Officer Anna Van Buren. "We are honored that MNsure recognized the same dedication to customer care in its selection of Faneuil, and we welcome the opportunity to prove Faneuil’s commitment to become a trusted and responsive partner to MNsure for the long-term."
Posted by Veronica Silva Cusi, news correspondent
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About The Faneuil Group:
The Faneuil Group is recognized as one of North America's providers of customer contact solutions for a variety of clients. Today Faneuil manages in excess of 50 programs for 22 clients, including a dozen Fortune 500 Companies. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications.
MNsure is a Minnesotan place to find health insurance.
Published: Tuesday, October 3, 2017
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