News : MNsure Says its Wait Time is Low
Minnesota, US, Jan 28, 2015 -- MNsure got off to a rocky start last year, but Minnesota’s health coverage website has improved considerably and people no longer need to fear computer glitches or long wait times on a telephone help line, according to MNsure Media Relations Coordinator Jenni Bowring-McDonough.
"It is a world of difference this year over last year," she said. "The average wait time is about a minute, sometimes less."
However, those wait times will increase as the Feb. 15 deadline approaches to get private health insurance starting March 1.
"The wait times will go up, but not anywhere near what it was last year," she said.
One key reason is that the MNsure website is working much better, so most calls now are questions about MNsure insurance coverage. Last year a lot of people were calling for software support after encountering technical problems with the website, said Bowring-McDonough.
Another key reason is that MNsure now has 300 people working in its call center. When the site launched last year, just 25 people worked in the call center, although that number grew as the signup deadline approached, she said.
Brokers and navigators are listed on the MNsure website under "find an assistor," and the list is updated daily, said Bowring-McDonough.
"You can search by county, city or spoken language, like Spanish," she added.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, February 2, 2015