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News : Mobile Provider NTT Docomo's Tokyo Call Center Hit by Possible Coronavirus Cluster

#contactcenterworld

Tokyo, Japan, March 20, 2020 -- A woman in her 20s at NTT Docomo Inc.'s call center in the Japanese capital is the ninth worker there to be confirmed infected with the novel coronavirus, the Tokyo Metropolitan Government said on March 19.

The call center had already seen eight employees infected with the virus by March 18, according to NTT Docomo. The metro government is investigating the cases as a possible coronavirus cluster.

The woman is one of seven newly confirmed cases -- men and women aged from their 20s to their 80s -- announced by Metro Tokyo on March 19. One of them, a man in his 80s, is reported to be in serious condition.

The latest cases have brought the total number of infections in the capital to 118.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://mainichi.jp


About NTT DOCOMO, INC:
Company LogoNTT DOCOMO provides innovative, convenient and secure mobile services that enable smarter living for each customer. The company serves over 65 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more.
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Today's Tip of the Day - Build In Training Time

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Published: Monday, March 23, 2020

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