News : Mobile Network iD Signs Up Eishtec for Customer Care
Dublin, Ireland, July 22, 2015 -- Mobile operator iD has signed up with Waterford-based Eishtec to provide its customer service when IT launches in the coming weeks.
The mobile firm, which is a mobile virtual network operator run by Dixons Carphone, is investing in its service and expects to create up to 50 jobs as it targets 6 per cent of the market within the first five years. It will run on Three’s network infrastructure.
It plans to locate its customer call centre and technical support in Waterford, with Eishtec providing the full customer care function.
"Partnering with an Irish firm was a key part of this strategic investment by the Group in Ireland,"
said Paul Walsh, head of operations at iD.
ID will also partner with global business process management firm HGS to provide the technology platform for web self-service and knowledge base management.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Proximity To Customers
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iD is a mobile operator in Ireland.
Eishtec is an Irish call centre operator
Published: Thursday, July 23, 2015