News : Mobile Subscribers Crowd Corps Emergency Line
Abuja, Nigeria, May 14, 2015 -- The Federal Road Safety Corps (FRSC) blamed clients of a mobile network operator for crowding the Corps' toll-free emergency line.
Corps Public Education Officer, Imoh Etuk, said calls by motorists and other road users through the line (122), often do not get across to the call agents at the FRSC Call Centre.
He blamed the setback on Airtel subscribers who erroneously believed the line was still the Airtel customer care line.
Etuk informed motorists and the general public that the same line, which was formerly an Airtel customer care line, was duly assigned to the FFRSC since July 2012, in response to the Corps' quest to scale up its rescue services through seamless interface with the Nigerian motoring public.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"For avoidance of doubt, the general public should note that sequel to the acquisition of the toll free emergency (122) line by the FRSC, it therefore ceases to be used by the Airtel rather, the code number for the Airtel customer care is now 111," Etuk said.
He added that the notice was necessary due to congestion of the line by non-related calls as the line is dedicated to motorists and other categories of road users to draw the attention of the Corps to traffic situations, especially where there were gridlocks, obstructions, road crashes and other traffic-related challenges.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Share Information
About Federal Road Safety Corps:
Federal Road Safety Corps is the government agency with statutory responsibilities for road safety administration in Nigeria.
Published: Friday, May 15, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.