News : MobileIron Targets Customer Interactions With NewVoiceMedia
July 25, 2014 -- NewVoiceMedia, a global provider of cloud contact centre solutions, announces that MobileIron is using its ContactWorld technology to power targeted and consistent customer interactions to customers around the globe. MobileIron chose NewVoiceMedia to help increase engagement and grow business. MobileIron (NASDAQ: MOBL), a provider in enterprise mobility management (EMM), helps propel enterprises into the next stage in the ongoing evolution of IT by enabling them to embrace mobility as their primary IT platform. With interest and adoption in mobile device management quickly growing, MobileIron needed a customer contact solution that could scale with them.
To support its global workflow and provide consistency to its customer care teams in the US, India and the Netherlands, MobileIron chose NewVoiceMedia because of its extended capabilities and growing number of cloud nodes across the globe. NewVoiceMedia allows MobileIron’s customer agents to have immediate access to a customer or prospect’s entire history of interactions enabling premium service.
"At MobileIron our success relies on working with our customers and delivering the best possible support experience. We selected NewVoiceMedia because it is a powerful technology solution that allows us to do this on a global scale", said Mike McCarron, vice president of Customer Success at MobileIron. "Seamless Salesforce integration gives our agents insight into valuable customer activity and the flexibility of the cloud allows us to quickly expand to meet our growing global needs without sacrificing customer experience"..
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Friday, July 25, 2014