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News : MobileIron Strengthens Customer Experience With NewVoiceMedia
London, UK, Feb 17, 2015 -- NewVoiceMedia, a provider of cloud contact centre solutions, announces that MobileIron (NASDAQ: MOBL), a global provider in Enterprise Mobility Management (EMM), has achieved exceptional customer experience and sales improvement on an international scale with its cloud technology investments.
Since integrating NewVoiceMedia’s ContactWorld for Service and ContactWorld for Sales and Marketing solutions with MobileIron’s Salesforce ecosystem, the company has seen better sales performance, increased connection rates with prospects and greater customer service efficiencies including a percent reduction in average handle times.
"Everything we do as an organisation is focused on consistent delivery of excellent service and sales performance on a global scale", said Mike McCarron, vice president of customer success at MobileIron. "Thanks to NewVoiceMedia, we have seen a strong improvement in customer satisfaction over the last six months. The NewVoiceMedia team has been an incredibly strong partner throughout the deployment process ensuring that it went smoothly and without customer disruption".
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Friday, February 20, 2015