Modern Campus, a modern learner engagement platform, announced the acquisition of DIGARC, a provider of academic catalog and curriculum management, class and student scheduling and student pathfinder software for higher education. The acquisition enables Modern Campus to accelerate its commitment to customer success by revolutionizing learner engagement with personalized digital experiences.
Founded in 2001, DIGARC is committed to aiding higher education institutions to engage students through the power of a connected, integrated curriculum.
Modern Campus will integrate its web experience platform and personalization engine with DIGARC’s comprehensive course curriculum management software. Together, they will empower higher education institutions to solve two of the biggest challenges they face today: attracting and converting prospective students, and creating a highly personalized and engaging pathway to on-time graduation. In most institutions today, accessing the course catalog – typically the first stop for prospective students after the homepage – requires navigating an often-cumbersome menu structure. Likewise, current students often struggle to set a path to successful program completion.
"There’s never been a more exciting time in higher education. The modern learner is a savvy consumer and their expectations of higher education institutions have changed. They expect a highly personalized, Netflix-like experience. They’re primarily focused on maximizing the return on one of the most important and largest investments they’ll make – their post-secondary education," said Brian Kibby, chief executive officer of Modern Campus. "For colleges and universities experiencing decreased enrollment, they need every advantage available to attract, engage and graduate the modern learner on time. The combination of DIGARC and Modern Campus helps deliver this, combining a highly personalized web experience with world-class catalog navigation."
"This is a perfect next step in DIGARC’s evolution and our ‘Connected Curriculum’ strategy. Since its founding, DIGARC has supported student recruitment and retention by engaging students via a powerful, connected, integrated curriculum," said Richard Becker, chief executive officer at DIGARC. "Together with Modern Campus, we’ll be able to deepen relationships with our higher education partners and extend our ability to improve user experience, establish a single source of truth across campuses and support student recruitment and retention."
"This acquisition is great news for customers of Modern Campus and DIGARC," said Stephen Rice, principal at The Riverside Company. "It’s clear higher education institutions are facing massive transformation, and need technology partners to help them accelerate and succeed. The Riverside Company is thrilled to play a role in making it happen, and we look forward to continued innovation and customer success."
DIGARC employees will join Modern Campus, forming a higher education powerhouse of exceptional industry talent. Brian Kibby will remain CEO of Modern Campus.
Published: Friday, June 11, 2021
Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.
With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.
With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.