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News : Modern Campus Acquires Presence, Campus Engagement and Learning Platform

#contactcenterworld

Toronto and Saint Petersburg, FL  June 24, 2021 -- Modern Campus, a modern learner engagement platform, announced the acquisition of Presence, a campus engagement and learning platform for higher education institutions. The acquisition extends Modern Campus’s learning partners to colleges and universities across North America and enables each to serve their students with a massively personalized experience throughout the "learner to earner" journey.

With a practical approach to impacting student engagement, Presence helps higher education institutions increase student engagement to power retention, graduation rates and workforce readiness.

"Learner engagement means everything to modern higher education institutions – because highly engaged learners graduate on time and are far more likely to view their post-secondary education as a lifelong partnership versus merely a two- or four-year transactional relationship," said Brian Kibby, chief executive officer of Modern Campus. "Not only does Presence offer the best student engagement platform, they’re also equally obsessed with customer success (they call it ‘happiness’), which makes them both a perfect product and cultural fit for Modern Campus."

This transaction marks the third acquisition by Modern Campus in 2021; the company acquired academic catalog and curriculum management provider DIGARC on June 10th and acquired interactive campus map and virtual tour provider nuCloud in March.

"We’ve grown quickly because of our product innovation and focus on customer happiness; partnering with Modern Campus now affords us the opportunity to fuel both, while also deepening our campus relationships," said Reuben Pressman, founder and chief executive officer of Presence. "More than that, we’re excited to be part of a broader platform that aligns with our focus on highly personalized student experiences and enables student success in their ‘learner to earner’ lifecycle."

"This acquisition is yet another example of how Modern Campus is investing in innovation to help its customers fulfill their mission, and we’re proud to add fuel for Modern Campus’s customer obsession," said Stephen Rice, principal at The Riverside Company, the equity partner for Modern Campus. "When we began researching potential campus engagement solutions, Presence quickly emerged as the clear leader in the segment. Adding Presence to the Modern Campus modern learner engagement platform is a perfect match."

Presence employees will join Modern Campus with founder and chief executive officer Reuben Pressman joining the company’s executive team. Brian Kibby will remain CEO of Modern Campus.

#contactcenterworld


Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Friday, June 25, 2021

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Answer-4u

Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
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Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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4.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

5.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
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6.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

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WorkGenda

WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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