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News : Modern Campus Announces Availability of Personalization by Modern Campus and Modern Campus Pathways

#contactcenterworld, @mrb_pr

Toronto May 20, 2021 -- Modern Campus, a learner engagement platform, announced the launch and general availability of Personalization by Modern Campusfor Omni CMS and Modern Campus Pathwaysfor Omni CMS and Destiny One.

Today’s learner is looking for a postsecondary experience that aligns with their interests and puts them on a pathway to a great career. Six out of ten students say that, of all companies they engage with online, their college is the furthest behind in personalizing their experience, and 74%of internet users say they get frustrated when content isn’t relevant to their interests. What’s more, the modern learner closely aligns the value of their education investment with their career pathway. In a survey of alumni, 72% of graduates felt it was worthwhile taking out student loans when their institution provided high-quality career support. Even though 58%of students enroll in degree programs to achieve career outcomes, 41%of bachelor’s degree holders are under-employed in their first job out of school.

"Modern learners are first and foremost consumers and are used to highly personalized digital experiences. At the same time, they are keenly aware of rising tuition costs, and want to know how their investment in education will pay off in terms of career opportunities. Higher education institutions that help modern learners view the school as ‘right for me’ are more likely to successfully attract, engage and retain them," said Peter DeVries, president and chief operating officer, Modern Campus. "The innovation behind Personalization by Modern Campus and Modern Campus Pathways is a direct result of our obsession with customer success. I’m thrilled that with these enhancements we’re enabling our customers’ innovation with tools to help them meet – and even exceed – the needs of modern learners."

Personalization by Modern Campus

Personalization by Modern Campus enables higher education institutions to deliver "right for me" content to attract and engage students. Colleges and universities can create a personalized digital experience to support a number of use cases.

#contactcenterworld, @mrb_pr


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Read today's tip or listen to it on podcast.

Published: Tuesday, May 25, 2021

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2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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