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News : Modern Campus Extends Capabilities to Address Student Concerns About Higher Ed ROI

#contactcenterworld, @mrb_pr

Toronto  May 11, 2022 -- Modern Campus, a higher education modern learner engagement platform, announced the integration of Modern Campus Career Pathways with Modern Campus Acalog, enabling colleges and universities to tie education to career outcomes and demonstrate the value of their courses and programs directly in their academic catalog.

Student debt is at an all-time high and so are the number of job applicants for high-paying job openings. With tuition costing more than ever, today’s learners make enrollment decisions based on the expected ROI of their education investment, and 64% of Americans are skeptical that additional education will help secure a job. With 58% of students enrolling in higher education primarily for career outcomes, the ability for institutions to offer students insight into the career opportunities associated with their course choices delivers exceptional value.

The integration of Acalog and Career Pathways enables higher education institutions to showcase job market data for relevant careers by displaying relevant labor market data—including salary, job postings and projected growth—on course, program or certificate pages. Career Pathways also allows students to take action at the click of a button by encouraging them to enroll or meet with an advisor.

"Making Modern Campus Career Pathways available in Acalog is critical to the success of our higher ed partners," said Reuben Pressman, chief product officer at Modern Campus. "Building tight, thoughtful integrations between the solutions across our product family—like we have with Career Pathways and Acalog—ensures our customers are positioned to deliver the best experience possible to the learners they serve."

"Learners today have more choices than ever about where they’re going to spend tuition dollars. To guide that decision-making, they’re looking for clear information about the impact any education investment will have on their career path," said Peter DeVries, president and chief operations officer at Modern Campus. "At Modern Campus, we’re designing solutions that enable our customers to deliver personalized and informed student experiences. At the same time, we’re making it easier for staff—who are often stretched thin—to bring these modern experiences to life."

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, May 13, 2022

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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