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News : Modern Campus Transforms Student Communication, Propelling Enrollment and Credential Completion in Higher Education

#contactcenterworld, @mrb_pr

Toronto  August 30, 2022 -- Modern Campus, a higher education modern learner engagement platform, announced the launch of the Modern Campus Signal Vine + Lumens SMS Connector. The connection between Modern Campus’ continuing education and conversational text messaging solutions is designed to transform student communication in the non-traditional space by propelling enrollment and credential completion.

The Modern Campus Signal Vine + Lumens SMS Connector will create an automated flow of data between the two solutions for learner communication. This is the first in a series of connectors Modern Campus will launch to help colleges and universities efficiently communicate with key demographics of students through conversational text messaging.

Through the pandemic—and against the backdrop of a higher education industry in crisis—continuing education (CE) and workforce development units have evolved and gained prominence within their institutions. Across the board, 56% of institutional leaders said the role of their CE units grew since 2019. Staff are being challenged to better support their learners’ academic, professional and personal growth, helping colleges enroll more diverse audiences and retain those learners through credential attainment. With this expanded scope, program staff need to engage learners in more meaningful and impactful ways.

It's clear that the work of continuing and workforce education units is more important than ever. But most of these providers are still using outdated tools to connect with their busy students. In many cases, communication happens over email and is difficult to track.

"Building connections between our Modern Campus solutions helps build the kind of ecosystem today’s higher education institutions need," said Modern Campus Chief Product Officer Reuben Pressman. "Learners and leaders alike demand systems that work and a seamless experience that makes life easier. The Signal Vine + Lumens SMS Connector shows our commitment to delivering on that expectation."

#contactcenterworld, @mrb_pr

 

 


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Today's Tip of the Day - Keys To Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, August 31, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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