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News : Modern Campus Transforms Student Communication, Propelling Enrollment and Credential Completion in Higher Education

#contactcenterworld, @mrb_pr

Toronto  August 30, 2022 -- Modern Campus, a higher education modern learner engagement platform, announced the launch of the Modern Campus Signal Vine + Lumens SMS Connector. The connection between Modern Campus’ continuing education and conversational text messaging solutions is designed to transform student communication in the non-traditional space by propelling enrollment and credential completion.

The Modern Campus Signal Vine + Lumens SMS Connector will create an automated flow of data between the two solutions for learner communication. This is the first in a series of connectors Modern Campus will launch to help colleges and universities efficiently communicate with key demographics of students through conversational text messaging.

Through the pandemic—and against the backdrop of a higher education industry in crisis—continuing education (CE) and workforce development units have evolved and gained prominence within their institutions. Across the board, 56% of institutional leaders said the role of their CE units grew since 2019. Staff are being challenged to better support their learners’ academic, professional and personal growth, helping colleges enroll more diverse audiences and retain those learners through credential attainment. With this expanded scope, program staff need to engage learners in more meaningful and impactful ways.

It's clear that the work of continuing and workforce education units is more important than ever. But most of these providers are still using outdated tools to connect with their busy students. In many cases, communication happens over email and is difficult to track.

"Building connections between our Modern Campus solutions helps build the kind of ecosystem today’s higher education institutions need," said Modern Campus Chief Product Officer Reuben Pressman. "Learners and leaders alike demand systems that work and a seamless experience that makes life easier. The Signal Vine + Lumens SMS Connector shows our commitment to delivering on that expectation."

#contactcenterworld, @mrb_pr

 

 


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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, August 31, 2022

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2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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