#contactcenterworld, @Genesys
Denver, CO, USA, Sept 18, 2023 - Modivcare Inc. (the "Company" or "Modivcare") (Nasdaq: MODV), a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions focused on improving health outcomes, announced that the Company successfully rolled out and implemented the Genesys Cloud CX(R) Platform, the AI powered, all-in-one cloud contact center solution, which will improve its member care experience while streamlining and driving efficiencies at its mobility care centers. This transformative move reflects the Company’s commitment to deliver outstanding service to its members. By integrating Genesys’ advanced cloud-based contact center technology into its member care centers, Modivcare is poised to set a new standard in the NEMT industry for member engagement and satisfaction.
"Our collaboration with Genesys is a significant step forward in our mission to provide high quality, member-centric care," said L. Heath Sampson, Chief Executive Officer. "By leveraging Genesys Cloud CX, we have elevated our ability to deliver seamless, personalized experiences that cater to the unique needs of our 34 million members. This nationwide implementation is a meaningful step in laying the proper technical foundation and it makes Modivcare one of the first companies in the NEMT industry to leverage AI to improve the member experience while providing valuable real-time data capabilities and analytics to ensure quality performance at scale. This is an important milestone for our omnichannel member communication initiative and a key driver for our $30 million to $50 million cost reduction initiative over the next 12 to 18 months."
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The strategic collaboration between Genesys and Modivcare marks a new era for NEMT communication and the member experience. Through the fusion of technology and a member-centric approach, both organizations are poised to make a material and positive impact on the valuable transportation services provided to the most vulnerable populations.
"In today’s channel less reality, the healthcare industry has an imperative to modernize their customer experience infrastructure to meet the diverse needs of patients and members," said Olivier Jouve, Chief Product Officer at Genesys. "Genesys Cloud CX provides the scalability and customizability for Modivcare to meet its members when and where they need — all on a secure platform. And, with Genesys AI powered experience orchestration capabilities, members are given personalized and efficient care to not only deliver better experiences but help drive better health outcomes."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Modivcare:
Modivcare Inc. (Nasdaq: MODV) is a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions for public and private payors and their members. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs, and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal care and remote patient monitoring.
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, September 19, 2023
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