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News : MoEngage and Kaleyra Partnership to Drive Personalized Omnichannel Experience

#contactcenterworld

Dubai, UAE, Feb 20, 2024 - MoEngage, an insight-led customer Engagement Platform has announced a strategic partnership with Kaleyra to drive highly personalized omnichannel experiences and global customer engagement through channels like WhatsApp and SMS. The joint effort aims to transform how businesses interact with customers, empowering enterprises to craft relevant and personalized engagement, ultimately boosting loyalty and driving revenue.

This partnership enables brands to utilize Kaleyra’s capabilities as a WhatsApp Business Solution Provider (BSP) through MoEngage’s insights-led engagement platform. This makes it easier to launch highly personalized WhatsApp campaigns at scale, a challenge many consumer brands face. Precise segmentation and engagement enhance customer satisfaction, thus improving conversion rates across all channels, including in-person.

"We’re thrilled about this integration that unlocks new opportunities for enterprises to connect with their customers via WhatsApp.We believe strongly in the power of our combined teams to provide value to enterprises globally" said Sandesh Sarang, MD (APAC & MEA), Kaleyra

"Kaleyra’s supreme capabilities as a trusted CPaaS, combined with MoEngage’s AI-powered, insights-led engagement platform, will empower enterprises across industries and geographies to bridge the gap between themselves and their customers. A potent mix of communication channels, actionable insights, and optimization capabilities, not only opens up new avenues in terms of business growth but also creates a host of brand loyalists, impressed by the level of personalized engagement across channels," said Sanjay Kupae, Head of Alliances and Partnerships, MoEngage

"Joining forces with MoEngage marks a significant milestone. This strategic partnership amplifies our commitment to delivering cutting-edge communication solutions and reinforces our belief in the power of innovation to reshape customer engagement. Together, we aim to revolutionize how businesses connect with their audiences globally, creating personalized experiences that resonate and foster enduring relationships," said Mauro Carobene, Head of Customer Interactions Suite, Tata Communications.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.moengage.com


About MoEngage Inc.:
Company LogoMoEngage is an intelligent customer engagement platform, built for the mobile-first world. With AI-powered automation, optimization capabilities, and in-built analytics MoEngage enables hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, On-site messages, and SMS. Fortune 500 brands across 35 countries use MoEngage to orchestrate their omnichannel campaigns. MoEngage has been featured on Gartner’s Magic Quadrant for two consecutive years.
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About Kaleyra:
Company LogoKaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) is a global group providing mobile communication services to financial institutions, e-commerce players, OTTs, software companies, logistic enablers, healthcare providers, retailers, and other large organizations worldwide. Through its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services, consisting of messaging, rich messaging and instant messaging, video, push notifications, e-mail, voice services, and chatbots.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Friday, February 23, 2024

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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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