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News : MOH Call Center 937 Has Sign Language Service for the Deaf

#contactcenterworld

Riyadh, Saudi Arabia, June 3, 2020 -- The Ministry of Health has launched the first stage of translating the 937 Call Center’s services into sign language through ‘Ishara’ application. It is a service provided directly for the deaf and hearing-impaired, so as to enable them to benefit from the center’s services.

The first stage includes general inquiries, booking appointments at health centers and medical consultation services which are available 24/7.

The idea of the application is centered on a sign-language service provider, acting as a third party (intermediary) through the digital platform. He will be translating the sign language into spoken Arabic, and vice versa, for users with hearing disabilities. A video call would connect the service provider to the beneficiary and the agent receiving the call at the 937 center.

Launching this service reflects the ministry's keenness to serve all segments of the society, and granting them access to all services with ease and independence.‘Ishara’ service is provided by Elm Company for beneficiaries with hearing disabilities.

It is the fruit of the company's partnership with the public, private, and non-profit sectors that seek to integrate efforts to provide the best services possible for all individuals with hearing disabilities across the Kingdom.

The 937 call center is specialized in the business sector and personnel services. It upholds the best practices in the field of excellence and communication services. The center provides the following services: appointment reservation for outpatients at PHCs, smoking quitting clinic appointments, and technical support for the ministry's e-applications.

It also provides such services as medical referrals and treatment requests, complaints and reporting, taking suggestions and creative ideas, general inquiries, transaction follow-up, and medical consultations with qualified doctors.

The 937 Call Center operates 24/7, with all its channels available: by phone (937), Twitter, e-mail, or instant messaging on the ministry website. Beneficiaries can also contact the center on WhatsApp number 920005937. ‘Ishara’ application is available for free on Apple Store and Google Play Store.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://saudigazette.com.sa


Today's Tip of the Day - Simplicity, Simplicity, Simplicity!

Read today's tip or listen to it on podcast.

Published: Friday, June 5, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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