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News : MoIAT Digitises its Dubai Customer Happiness Centre Services

#contactcenterworld

Dubai, UAE, Feb, 2022 -- The Ministry of Industry and Advanced Technology (MoIAT) has announced the closure of its Customer Happiness Center in Dubai as part of its efforts to digitise its services.

The transfer of the centre's services online, on smartphone application and via the call centre on 600565554, will improve customer experience.

The move is part of the ministry’s efforts to support the objectives of the UAE mGovernment Initiative, and the government’s directives to digitise services and achieve the highest levels of efficiency.

The Ministry is one of the first federal entities to accelerate the pace of smart transformation and digitise its services as part of a clear national vision and to encourage customers to adopt smart services.

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Omar Suwaina Al Suwaidi, Under-Secretary at MoIAT, said, "Moving our services online is in line with the government’s efforts to respond to changes swiftly with robust measures and innovative solutions and services available around the clock. The closing of the center is in line with the Principles of the 50, which aim to achieve digital, technological, and scientific excellence in the UAE to enhance its position as a hub for talents, companies, and investments.

"Digitising the Customer Happiness Center’s services will streamline, simplify and enhance the customer journey. This aligns with the government’s strategy for smart and digital transformation, which ultimately serves national indicators and positions the UAE as the top country globally for smart services.

"Transferring services to digital and smart platforms is done in coordination with the Prime Minister’s Office. This ensures the highest levels of happiness and satisfaction for customers and helps make services more accessible."

The ministry achieved a 90 percent customer happiness and satisfaction rate in 2021 and developed a weekly indicator to monitor customer satisfaction levels for online services to enhance them.

The ministry will endeavor to answer all questions about its services upgrade, with priority given to senior citizens and people of determination.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wam.ae/en/details/1395303017535


Today's Tip of the Day - Suggestion Box

Read today's tip or listen to it on podcast.

Published: Monday, February 7, 2022

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2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

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Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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OpsTel Services

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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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