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News : Momentum Telecom Acquires CloudNet Group

#contactcenterworld, @MomentumTelecom, @AltevaInc

Birmingham, AL, USA, Dec, 2018 -- Momentum Telecom has announced that they have completed the transaction to acquire CloudNet Group.

CloudNet Group is a Phoenix, AZ-based communications provider that specializes in cloud voice, mobility, SD-WAN, contact center and other unified communications solutions. Like Momentum Telecom, CloudNet focuses on a high-touch, white-glove approach to implementation and training for customers. In addition to broadening Momentum’s solution portfolio, CloudNet brings a wealth of knowledge and experience in launching vertical go to market strategies which will further differentiate Momentum.


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"The combined strengths and experience of these two companies further solidify Momentum Telecom as a market leader in the cloud voice and unified communications space. The addition of CloudNet Group’s dedicated employees and innovative service offerings such as SD-WAN will allow us to continue to provide a superior customer experience," said Todd Zittrouer, President at Momentum Telecom.

"We are proud to have CloudNet Group join forces with a leading provider in the unified communications space. We believe Momentum’s core mission and values align with those held by CloudNet and look forward to what the future holds for the combined company," said CloudNet Group Co-Founders, James Gillespie and Shawn Vasicek.

#contactcenterworld, @MomentumTelecom, @AltevaInc

Posted by Veronica Silva Cusi, news correspondent
Source: Momentum Telecom


About Momentum Telecom, Inc.:
Company LogoMomentum Telecom is a premier provider of Business Voice, BBX Broadband Management and Unified Communications solutions. Momentum's solutions offer smart, customizable cloud-based applications such as voice, video and collaboration that enhance business productivity and efficiency for direct customers and more than 500 channel and white label partners, nationwide. Momentum Telecom is committed to delivering best-in-class products backed by a geo-redundant network paired with industry leading uptime and customer service.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Thursday, December 6, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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