News : Monet Software Onboards Marathon Partners Consulting for Consulting Services
Los Angeles, CA, USA, June 30, 2015 -- Monet Software, Inc., a provider of cloud-based contact center workforce optimization software, has announced the inauguration of new consulting services designed to help contact centers get the most from their technology and optimize professional practices.
"The most successful and efficient contact centers are those that properly incorporate technology into their best practice processes, and utilize these processes proficiently," said Chuck Ciarlo, CEO at Monet Software. "We have chosen to collaborate with Marathon Partners, an expert team of consultants that will work with agents, supervisors and managers onsite to improve operational effectiveness and software adoption."
Monet software and Marathon Partners have worked together on several consulting offers and will focus on two primary areas.
Operational Assessment and Performance Improvement
Posted by Veronica Silva Cusi, news correspondent
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About Monet Software:
Monet Software is a global provider of cloud-based workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet’s WFO platform:
About Marathon Partners Consulting:
Operational Improvement Consulting Group, specializing in the contact center and back office environments. We provided a guaranteed 2:1 ROI on every project. We deliver or we don't get paid, it's that simple
Published: Thursday, July 2, 2015
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