News : Monet Workforce Management Launches on the Genesys AppFoundry
Los Angeles, CA, USA, Dec 3, 2018 -- Monet Software has announced that Monet Workforce Management (WFM) is now available on the Genesys(R) AppFoundry, a dedicated customer experience marketplace. Genesys is the global provider in omnichannel customer experience and contact center solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
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Monet WFM now integrates with the Genesys PureCloud(R) platform, a cloud customer engagement solution. With Monet WFM, Genesys customers can improve service levels, reduce costs and improve employee morale with more predictable, flexible and efficient scheduling and staffing.
"Monet is proud to join the growing ecosystem of Genesys PureCloud and AppFoundry. We see great similarities between the PureCloud platform and Monet WFM as they are both functionally robust, flexible cloud solutions that are easy to use, rapid to deploy and simple to administer," said Shimon Keren, SVP of Products at Monet Software. "Integrating these two powerful solutions gives businesses a growing number of key contact center solutions in the cloud without an on-premises footprint."
Posted by Veronica Silva Cusi, news correspondent
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About Monet Software:
Monet Software is a global provider of cloud-based workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet’s WFO platform:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, December 5, 2018
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