News : Monmouth Communications Center Honored with National Recognition
Monmouth County, NJ, USA, March 6, 2018 -- A national organization has recognized the Monmouth County Sheriff’s Office 911 Communications Center for the service its employees provide to the public.
Monmouth County Sheriff Shaun Golden was recently presented with the Outstanding 911 Call Center/Program Award in Washington, D.C., from the NextGen (NG) 911 Institute.
The award was presented by Federal Communications Commission Commissioner Michael O’Reilly and Congressman Chris Smith (R-NJ) and Congressman Frank Pallone (D-NJ) at the Rayburn Office Building. Smith and Pallone represent municipalities in Monmouth County.
The NG911 Institute, a nonprofit organization, works with the Congressional NextGen 911 Caucus, according to a press release from the sheriff’s office. The Monmouth County Sheriff’s Office 911 Communications Center received the award with the Orange County, Fla., Sheriff’s Office 911 Communications Division.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
According to the press release, the Outstanding Call Center/Program Award recognizes excellence in 911 services, including how emergency services are handled, along with the advancement of new technology. Monmouth County’s 911 communications center received the award after being nominated by the New Jersey Wireless Association.
"We were honored to accept the award on behalf of all our employees who work so hard in the 911 center," Golden said. "Thank you to the NG911 Institute for recognizing the efforts and results of our great team at the communications center.
"A special acknowledgement to the Monmouth County Board of Freeholders and to all our partners we serve under shared service agreements. It is their vision and cooperation that allows us to save lives with the most effective and efficient technology being deployed by the best trained operators in the word, while saving taxpayers millions of dollars annually," the sheriff said.
Smith toured the Public Safety Center in Freehold Township on Feb. 22, where he saw the call center, the special operations center, other equipment and facilities, and had an opportunity to meet with the 911 telecommunicators.
"Shaun Golden, our sheriff, is doing a superb job leading in law enforcement and in emergency management, and this 911 call center, which got about 780,000 calls last year, is so state-of-the-art [and] world class that the NG911 Institute recognized them in Washington as one of the best," Smith said.
"This is where people’s lives will be saved because of first responders getting to the crisis faster, whether it be emergency management, sickness, a heart attack or a police call. The fact that so many municipalities have signed up to work through here gives a faster response and they are constantly improving their capabilities and there is more that is going to be done here to make it even better.
"This is a command and control center that is truly world class and I want to thank Sheriff Golden and (Undersheriff) Bob Dawson for their leadership," the congressman continued. "It all comes down to leadership. These things don’t just happen. They are made to happen. They have made it happen and they have very qualified, competent and committed people here.
"I am so proud of Monmouth County’s 911 call center for being a top center in the country for serving our communities with excellence in their moments of greatest need," Smith said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
Published: Thursday, March 8, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...