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News : Monroe Businesswoman Opens Call Center in Lake Providence
Feb. 25, 2014 -- Nielle Bush of Monroe can’t think of a better way to make a difference in northeastern Louisiana than creating jobs in Lake Providence, one of the poorest towns in the country.
Bush said after watching CNN’s 2013 documentary featuring Lake Providence as the most unequal place in America that she was inspired to do something herself.
So this week Bush opened Avercom Virtual Solutions call center in Lake Providence, starting with 23 jobs but hopeful of adding many more. Bush said she plans to eventually create 300 new jobs.
"I’m constantly working to secure more contracts," said Bush, a West Monroe High School graduate who attended Louisiana State University and Southern University.
Bush, who has been running her company out of her home, had planned to secure space in the state-owned former Accent Marketing facility but changed her mind when she learned more about lake about Lake Providence.
Avercom’s center is in the Lake Providence Community Center, where Bush said town officials have promised her more room as she expands. The center provides customer service and tech support to companies.
"I know that opening Avercom Customer Contact Center in the heart of Lake Providence will not only provide jobs that pay a working wage but also foster skills that are marketable in any field of employment," she said.
Bush said the townspeople and its officials have embrace her and the opportunity.
"People have been so kind," she said. "Lake Providence is an amazing place."
Bush plans to have an official grand opening next month.
Tana Trichel, president of the Northeast Louisiana Economic Alliance, said homegrown entrepreneurs are important players in growing the Delta’s economy.
"Business people like (Bush) who have been inspired by their community and have the passion to improve it are the kind of leaders who can make a tangible difference," Trichel said. "We want to do everything we can to help them."
Bush said Avercom is a telecommunications service provider that maintains traditional and nontraditional call centers. Agents function as customer service, technical support and live chat specialists. It also provides resources to individuals interested in all forms of home-based employment through seminars, webinars and free online tools.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, February 28, 2014