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News : Montego Bay-based BPO Firm Looks to Greece for Growth

#contactcenterworld, @247intouch

Montego Bay, Jamaica, Jan, 2020 -- Business process outsourcing firm, 24-7 Intouch, which operates in Montego Bay, is continuing its global expansion by setting up operations in Greece.

Jamaica was the 13th contact centre facility for the company, which also has centres in the United States, Canada, Guatemala, India and the Philippines.

24-7 Intouch said that it would continue its global scale growth with expansion into Athens, Greece.

This will be the first location in Europe and 18th campus internationally for the Winnipeg-based global customer care and technology company.

It said that in Greece, a 50,000+ square foot campus "will be home to some of the most recognized brands in the world," adding, "this new space will emulate the corporate culture, client partner branding, and unique design elements of 24-7 Intouch's current locations."

Founder Greg Fettes, who also serves as president and CEO commented, "Our global footprint, including expanding into Europe for the first time, is intentional and allows us to move quickly and anticipate future growth of our client partners."

He noted that Greece has a thriving BPO industry, and that the company would be bringing over 600 jobs, innovative customer care solutions to the Athens area.

The company noted that "Athens is one of the biggest economic centres in southeastern Europe and is home to a young and educated workforce. Greece holds the second global position in skilled labour, with a large population of bilingual residents. Not only are English and French widely spoken across Athens, this expansion will also allow 24-7 Intouch to enhance their language capabilities to include German, Latin, Italian, Eastern European, and Middle Eastern languages."

The company said its European entry provides an exciting BPO opportunity, in light of Geece’s increasing GDP, high levels of bilingualism, and an influx of qualified workers.

"Our approach to global growth is driven through regional and local evaluations," said Mitul Kotecha, President of 24-7 Intouch. "Athens is a perfect fit for us from a service culture and community perspective, and we are excited to create new partnerships in the European market."

The Athens campus is set to open in early 2020.

I#contactcenterworld, @247intouch

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.loopjamaica.com


About 24-7 Intouch:
Company Logo24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, January 10, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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