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News : Montgomery 911 Emergency Call Center Almost At Full Staff
Montgomery, AL, USA, Oct 22, 2015 -- When someone dials 9-1-1, it's not just to talk.
There's some sort of emergency and someone's life could be on the line.
Dispatchers have to stay calm and most days never even know what happens to the people on the other end of the line.
"We are on the back end, you won't get a lot of attention unless something bad happens with a 911 call. But you just have to stay positive. Just make sure you're doing your job. We're the heart behind the headphones, so just stay positive," said Danielle Jones.
Jones graduated from the intense training course along with 8 other women.
Throughout those weeks they were grilled on the different police codes and how to deal with the most dangerous emergencies.
Public Safety Director Chris Murphy says it's a hard job, and not everyone makes it.
"We unfortunately lose probably the most during the first two or three years because you can talk about how tough it is, you can go through the course, but until you work those long hours and constantly hearing someone else's emergency. You got to have the heart for that," said Murphy.
Luckily, this latest class is helping to make things easier for the department.
The city is getting very close to reaching it's goal in hires for the emergency center, shortening those shifts for everyone on the job,
"For the five years I've been here we've covered about 35 public safety communications officers. We're at 47 now. Our target goal is 54 that's what we've always been authorized for but never been able to make it," said Murphy.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, October 23, 2015