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News : Workers at First Source Suspended
Jan 5, 2015 -- Almost 90 workers have been suspended at the First Source call centre in Londonderry amid accusations of a data protection breach, the BBC understands.
BBC Radio Foyle has seen a letter sent by the company to one of the workers.
In it, he is accused of mis-selling products and fraud. About 50 workers met trade union officials in Derry on Saturday.
In a statement to local newspapers First Source said an investigation is under way.
The spokesperson said the firm was aware that a large number of people were affected in the Derry area and as a result it wished to conclude the internal investigation as quickly as possible.
Daniel Laird works at First Source and fears he may lose his job.
"I was suspended on the 31st of December and I was pulled aside in front of other colleagues and advised to speak to HR.
"I raised issues with HR about how these issues came about. We were basically doing things we weren't comfortable doing.
"There's been no real investigation done but people have still been suspended.
"People are distraught and emotions are running high. People have children and questions need answered.
"Morale has been the lowest I've ever seen in a workplace.
"There is a constant pressure of having to do things you're not happy with. They add different procedures and policies making it difficult for people to achieve their monthly bonuses.
"Workers are finding it difficult to manage their day to day work.
"I want management to re-consider these suspensions."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
More Editorial From Firstsource Solutions
About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
The British Broadcasting Corporation is a UK-based international public-service broadcaster headquartered at Broadcasting House in London.
Published: Tuesday, January 6, 2015