News : NICE Launches NICE Robotic Automation
Nov 13, 2014 -- NICE Systems has launched NICE Robotic Automation, an innovative solution that uses software robots to automate routine back office processes to help improve operational efficiency and resource utilization.
With NICE Robotic Automation, employees can focus on more mission critical activities instead of repetitive clerical tasks that can be automated.
NICE Robotic Automation helps to reduce back offices operating expenses and delivers a clear ROI by automating work processes, and it can easily and cost effectively scale according to the organization's needs. Its ability to operate 24/7 significantly increases productivity, allowing a larger number of tasks to be handled at any given time of the day. Additionally, automating processes improves processing accuracy and frees up employees to handle more sophisticated tasks.
Posted by Veronica Silva Cusi, news correspondent
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Merchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.
Published: Friday, November 14, 2014