News : More Jobs Cut at American Medical Response
Salida, CO Oct 31, 2014 -- American Medical Response also will eliminate the call center and customer service jobs at a regional billing center in Salida, according to a company statement Thursday.
The news came two weeks after the ambulance company announced it would outsource the center’s billing operations to Florida-based Centrex Revenue Solutions, eliminating 210 local jobs. A spokesman said 48 customer service employees will lose their jobs, pushing the total number of layoffs to 258.
An employee said AMR officials notified customer service staff Wednesday that the Stoddard Road call center will close. According to employees, company officials had previously told workers the customer service operation would not be affected.
AMR employees said managers have told them that much of the medical billing and customer service work will be handled in India and the Philippines. According to its website, Centrex has offices in the U.S., Manila and three cities in India.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The Salida center has handled medical billing for AMR’s emergency services in several Western states and taken calls from customers across the country. The layoffs are scheduled to take effect from Dec. 31 to March 2. The remaining staff will work for Centrex for a time until employees elsewhere are brought up to speed.
AMR employees, asking that they not be identified, said they were concerned the company would not follow through with paying severance.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make It Easier To Complain
More Editorial From American Medical Response
About American Medical Response:
American Medical Response, Inc. (AMR) is a United States manager and provider of medical transportation. AMR provides emergency response and dispatch services, non-emergency transport services, air ambulance services, event medical services, managed transportation services (paratransit) and paramedic and EMT training. AMR is locally operated in 42 states and the District of Columbia. AMR employs nearly 20,000 paramedics, emergency medical technicians (EMTs), nurses, doctors and support staff.
Published: Monday, November 3, 2014
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...