Ekurhuleni, South Africa, Oct, 2017 -- Ekurhuleni call centre passed the four million caller mark on September 8.
Metro spokesperson, Themba Gadebe said the call centre number recorded an improvement from the three million caller mark that was recorded on November 29 last year.
"With this achievement comes the improvement in the overall performance of the city’s call centre. The percentage of calls being answered within 20 seconds has increased and the percentage of calls not answered has decreased.
"The average speed to answering the calls has also improved. On average, it takes about 15 seconds for a call to be answered. This is counted from when the customer selects the relevant queue option to the time the call is answered," said Gadebe.
"The service level achieved by the call centre for August this year was 98.7 per cent and the drop call rate was 0.03 per cent. The average speed to answer a call was one second," said Gadebe.
Posted by Veronica Silva Cusi, news correspondent
About Ekurhuleni Metropolitan Municipality:
Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. The name Ekurhuleni means place of peace in Tsonga.
Published: Tuesday, October 3, 2017
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