News : Temporary Staff Employed to Deal with Extra Pressures
July 30, 2014 -- A councilL has increased its use of temporary staff to help meet extra pressures created as a result of welfare reforms.
Stoke-on-Trent City Council's legal services has seen an increase in demand since the Government abolished council tax benefit, meaning local authorities had to create their own schemes.
The city council's contact centre has also seen additional pressure since the introduction of the council tax reduction scheme which saw some residents forced to pay the tax for the first time.
The issue was discussed at a meeting of the council's corporate services overview and scrutiny committee last week where it was noted resources are stretched.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
More Editorial From Stoke-on-Trent City Council
About Stoke-on-Trent City Council:
Stoke-on-Trent City Council is the local authority of Stoke-on-Trent. It is a unitary authority, with the powers and functions of a non-metropolitan county and district council combined. The Lord Mayor of Stoke-on-Trent for the 2014/15 municipal year is Majid Khan.
Published: Thursday, July 31, 2014
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.