News : More Than 1.1 Million Calls Made to Brisbane City Council
Dec 28, 2013 -- The top bugbears of Brisbanites have been revealed with illegally parked cars, lost property on transport and missed rubbish collections driving River City residents round the bend.
Brisbane City Council was flooded by more than 1.1 million calls in 2013 with inquiries about everything from rates to lost animals.
The hottest topics were town planning (57,603 calls), lost property on transport including buses, City Cats and ferries (37,318 calls) and dog registration maintenance (36,891 calls), according to figures released to The Courier-Mail by Brisbane City Council.
Lost and found animals, including reports of dogs off leash and wandering livestock, was the fourth most inquired about issue with 35,452 calls.
In fifth place was plumbing services, which attracted 34,300 calls, regarding technical advice about plumbing inspections, bookings and information.
On average, the council's call centre received more than 3,200 calls a day during the year and more than 30,000 queries for each of the top five topics.
The total number of calls was up on the 1.06 million received for the 2011/12 financial year, but just two of the top 10 categories saw an increase in inquires.
Complaints about illegal parking soared with nearly 3,000 extra calls to gripe about drivers parking on yellow lines, too close to corners or staying longer than permitted in an area.
Lord Mayor Graham Quirk said the call centre was the primary point of contact for residents on "bread and butter neighbourhood issues".
"Town Planning remains the chart topping category, but we've seen a big rise in the number of calls for it this year, reflecting on the consultation period for the draft new city plan," he said.
"This shows residents are taking an active interest in the growth and planning of our city.
"Illegal parking is the only other category to rise in calls, demonstrating that residents affected by people parking illegally are making complaints and we investigate those reports and take the appropriate action."
Top Ten Inquiries to Brisbane City Council*
• Town planning - 57,603 calls
• Lost property on transport - 37,318 calls
• Dog registration maintenance - 36,891 calls
• Lost and found animals - 35,452 calls
• Plumbing services - 34,300 calls
• Illegal parking - 29,400 calls
• Missed waste collection - 27,259 calls
• Rates queries - 22,520 calls
• Building - 20,134 calls
• Damaged waste bins - 18,884 calls
*From January 1 to December 12 2013
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction Surveys
About Brisbane City Council:
The City of Brisbane is the local government area that has jurisdiction over the inner portion of the metropolitan area of Brisbane, Queensland, Australia.
Published: Tuesday, December 31, 2013