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News : More Than 100 Call Covid-19 Hotline

#contactcenterworld

Hamilton, Bermuda, March, 2020 - A special Covid-19 hotline has taken more than 100 calls since it opened yesterday.

The news came as Kim Wilson, the health minister, toured the call centre and met its seven phone operators today.

Ms Wilson said: "I was grateful to be able to meet the telephone operators today, watch them at work, and thank them for their efforts in fielding calls from members of the public.

"I was interested to hear about the nature of some of the calls - which range from health concerns, to travel advice, to questions about safe work environments.

"The service that these telephone operators provide goes beyond providing practical advice - they also offer a voice of comfort and reassurance for those who may feel particularly stressed by the current situation."

The hotline is open from 9am until 9pm every day on 444-2498.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.royalgazette.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, March 24, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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