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News : Customer Experience Professionals Earn CCXP Certifications
Wakefield, Mass., Sept 25, 2014 -- The Customer Experience Professionals Association (CXPA), the international non-profit organization created to guide and enhance the growing field of customer experience management, announces that more than 100 individuals, representing seven countries around the world, have passed their examinations and earned the Certified Customer Experience Professional (CCXP) designation.
Launched at the end of March 2014, the CCXP program rigorously tests candidates' mastery in the CX field. The CCXP certification is unusual in that it is not tied to a specific training course in the CX industry nor to any specific technology platform. As an unbiased third party that provides definitive standards and best practices for CX management, the CXPA worked to deliver an independent certification program that evaluates an individual's knowledge, skills and competency based on job-related criteria.
The initial CCXP level is aimed at manager-level practitioners. It covers a core set of CX competencies: Customer Centric Culture; Organization Adoption and Accountability; Voice of the Customer/Customer Insight and Understanding; Experience Design, Improvement and Innovation; Metrics, Measurement and ROI; and CX Strategy. CCXP recipients receive "recognition kits" to enable them to promote themselves, and the CXPA hosts a searchable public directory of CCXPs to assist job-seekers and hiring companies.
"Congratulations to the first 100 CCXPs! This is truly a milestone for our industry, and the enthusiasm among practitioners for earning the CCXP designation is a measure of how seriously they view their field," said Parrish Arturi of Fidelity Investments, CXPA Vice-Chairman. "Preparing for and taking the exam are not done lightly, and the fact that so many professionals have made these significant efforts demonstrates the CCXP's value."
Posted by Veronica Silva Cusi, news correspondent
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About Customer Experience Professionals Association:
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. Founded in April 2011, the CXPA has more than 80 Corporate Members and 3000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge, Convergys, InMoment, LiveOps, Mattersight Corporation, Medallia, OpenSpan and TNS are CXPA Silver Sponsors.
Published: Monday, September 29, 2014