News : More Than 100 Insure & Go Employees Face Redundancy in Southend
Southend-on-Sea, UK, Nov 16, 2015 -- More than 100 jobs are set to go from an insurance firm’s offices in Southend.
Insure & Go, which is based in Maitland House, Chichester Road, has begun a consultation process with staff, as it looks to relocate the majority of its operations to Bristol in the New Year.
Only the sales and customer services call centre will remain, with losses of over 100 jobs, according to an employee.
The firm, which started in Braintree, and relocated to Southend in 2006, said It "makes sense" to have most of its staff under one UK roof in the west of the country, and that employees will be given an opportunity to relocate to Bristol "wherever possible" - some 175 miles away.
The news comes just days after it was announced 1,200 jobs at Revenue and Customs were being moved out of Alexander House, in Victoria Avenue.
An employee, who wished to remain anonymous, added: "Insure & Go used to be heavily involved in the local community, sponsoring lots of spots teams, not least being Southend United's main sponsor until a few years ago.
"This will fit into the depressing narrative of large companies closing their town centre offices in Southend over the last few years.
"Combined with the HMRC announcement it's even more of a blow."
In recent years, HSBC closed down its operations in Victoria Avenue, while Lloyds Bank moved its call centre from Southchurch Road to Birmingham, with both decisions causing hundreds of people to lose their jobs.
The employee added: "I would estimate 100 to 120 job losses from the two floors that are closing (many of which are highly skilled/well paid jobs), which is going to be another blow to the town centre as Insure & Go are one of the only major private sector companies left in the town."
The company was bought by a Spanish firm MAPFRE Insurance (corr) in 2010, and now it wants to consolidate all its business within its existing offices in Bristol.
Only one floor out of three at Maitland House will remain.
When the Echo put the move to a customer services advisor, she said: "Only certain departments are moving."
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
A spokesman for MAPFRE said: "MAPFRE confirms it has concluded a consultation with staff in the Southend office, following the proposal to relocate most of its travel division operations to Bristol. The sales contact centre will remain in the current Southend office.
"All employees affected by this decision have had the opportunity to relocate to Bristol and we are pleased to report that a number of our employees have decided to make the move to Bristol."
It is understood the number of employees willing to relocate is minimal.
But the spokesman refused to confirm how many staff are facing redundancy, or how many staff were being consulted with.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
About Insure & Go Insurance Services Ltd.:
InsureandGo is a travel insurance brand which is owned by MAPFRE ASISTENCIA and operates in the United Kingdom, the Republic of Ireland, France, Australia and the United States.
Published: Wednesday, November 18, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.