#contactcenterworld, @somersetcouncil
Sonerset, UK, Dec 14, 2020 -- A regional coronavirus helpline has received more than 10,000 calls since its launch in April.
The service, run by Somerset County Council, signposts residents to a large range of vital support such as emergency food parcels, prescription collections and hospital transport for those who need it.
As well as this, the Somerset Coronavirus Helpline helps people with employment, housing, waste and financial help, personal care and emotional support.
The service can also help providers such as care homes, provide business advice as well as aid other enquiries.
The coronavirus helpline has been set up by local councils in Somerset working with organisations such as Mindline, Citizens Advice Bureau and the Community Council for Somerset (CCS) Village Agents and the service went live on April 6.
To contact the Somerset coronavirus helpline, call 03007 906275.
The service is manned seven days a week, from 8am to 6pm including Bank Holidays.
#contactcenterworld, @somersetcouncil
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thewestonmercury.co.uk
About Somerset County Council:
Aims to give information about Somerset and its facilities, and to show some of the things to do and see around the county.
Published: Monday, December 14, 2020
| 8.) |  Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more) |
| 9.) |  Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice... (read more)  |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall