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News : More Than 10,000 Calls Made to Coronavirus Helpline Since Start of Lockdown

#contactcenterworld, @somersetcouncil

Sonerset, UK, Dec 14, 2020 -- A regional coronavirus helpline has received more than 10,000 calls since its launch in April.

The service, run by Somerset County Council, signposts residents to a large range of vital support such as emergency food parcels, prescription collections and hospital transport for those who need it.

As well as this, the Somerset Coronavirus Helpline helps people with employment, housing, waste and financial help, personal care and emotional support.

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The service can also help providers such as care homes, provide business advice as well as aid other enquiries.

The coronavirus helpline has been set up by local councils in Somerset working with organisations such as Mindline, Citizens Advice Bureau and the Community Council for Somerset (CCS) Village Agents and the service went live on April 6.

To contact the Somerset coronavirus helpline, call 03007 906275.

The service is manned seven days a week, from 8am to 6pm including Bank Holidays.

#contactcenterworld, @somersetcouncil

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thewestonmercury.co.uk

About Somerset County Council:
Aims to give information about Somerset and its facilities, and to show some of the things to do and see around the county.

Read today's tip or listen to it on podcast.

Published: Monday, December 14, 2020

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2021 Buyers Guide
Get Listed
Recruitment Products/Services

1.)

Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

https://emmersion.ai/products

2.)

MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.)

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.)	Vads VADS Recruitment Services VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.)

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.)	TactiCall Recruitment Services TactiCall Recruitment Services Permanent Placement Temporary / Labour Hire / Contingent and Contract Hire Recruitment Consulting Services Assessment Centre Design and Facilitation