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News : More Than 1,600 Child Abuse Cases Reported on Helpline This Year

#contactcenterworld

Sharjah, UAE, Nov 17, 2021 -- More than 1,600 cases of child abuse and violence were reported on the Sharjah Child Protection Department’s helpline since the start of the year, a top official has said.

Ahmed Al Mail, director of Sharjah Social Services department, while speaking to Khaleej Times on the sideline of the Sharjah Child Safety Forum, said that most of these cases were related to negligence, physical abuse, violence, cyber-blackmailing, bullying and misconduct. They were reported by parents, caregivers, teachers or others through the helpline 800700.

He said that the department has recently launched the ‘Ishraqa’ clinic, which is equipped with a team of social workers and psychologists to provide rehabilitation, social and psychological support to victims and those previously exposed to such abuse.

The clinic also conducts awareness programmes for parents to ensure that they maintain a safe family environment for the abused child to prevent the re-occurrence of such incidents.

Al Mail said the child protection teams were given authority to intervene and protect a child who is at high risk. The trained and professional teams promptly respond to calls and refer cases to the concerned departments, including police and social welfare organisations.

He said that awareness campaigns highlighting the negative impact of beating children by parents or teachers, has led to a drop in cases of physical abuse of children by parents, guardians, teachers and caregivers.

The number of teenagers running away from home due to beatings by parents, siblings, and relatives, has also reduced sharply, he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.khaleejtimes.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, November 19, 2021

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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