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News : More Than 17,000 Calls Made to Domestic Abuse Charity Helpline in a Year

#contactcenterworld

Nottingham, UK, Jan 5, 2023 -- More than 17,300 people called a domestic abuse charity helpline in Nottingham in the space of a year.

The huge volume of calls flooded in to the Juno Women’s Aid 24-hour helpline between April 2021 and March 2022.

The figure was revealed during a Nottingham City Council scrutiny meeting on January 4, during which discussions around the Nottingham Crime and Drugs Partnership took place.

The partnership is made up of organisations including the council which work together to tackle crime, domestic abuse and substance use.

Chairman Vernon Coaker described the figures as "phenomenal".

Mr Coaker, former Labour MP for Gedling and now a member of the House of Lords, said: "Those figures that Juno read out are phenomenal.

"They reflect the fact, not that it was not happening before, but actually it was a crime that went unreported and was hidden from public view.

"And now the work all of you have done with Juno, thousands of people are coming forward, thousands of people who, in the past, would not have been helped, would not have been supported and are now being helped and supported."

Juno Women’s Aid is the largest domestic abuse organisation in the city and county which has been supporting women, children and young people for more than 40 years.

In total 17,320 calls were made to its 24-hour helpline, which is operated by a team of eight women as well as extra volunteers.

A spokeswoman for Juno added: "Juno offers a range of services.

"We have got our survivor advocacy support services, work running across all risk levels, throughout their journey, building up that relationship and trust.

"We have justice services supporting women through the criminal and civil justice processes. We help people who have experienced stalking."

Some 2,095 women were further supported by these services over the same period, alongside 360 children and young people.

More than 400 domestic abuse survivors were also supported through the court system, as well as 96 women who had no access to public funds, such as those who are homeless.

Domestic abuse will remain a priority for the Crime and Drugs Partnership in 2022/23, the group said.

The Juno helpline is open 24 hours a day on 0808 800 0340.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://nottstv.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, January 6, 2023

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2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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