News : More Than 2.5m Calls Made to RTA in 2015
Dubai, United Arab Emirates, Feb 24, 2016 -- The Roads and Transport Authority said more than 2.5 million calls were handled by its call centre last year.
The call response time covered 80.5 per cent of incoming calls, with a targeted response time of 20 seconds per call.
The centre received 51,127 calls for lost items, 70 per cent of which were recovered. The Madinati system also handled 19,473 cases.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"In 2015 we have carried out several improvement projects in the call centre (8009090) such as upgrading the systems of the centre, upgrading the IVR system, and introducing customers’ self-completed satisfaction rating polls after each call," said Yousef Al Rida, chief executive of RTA’s corporate administrative support services sector.
"This year, the customers’ service is working on the introduction of an e-payment system through the IVR system of the call centre."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assisted Transfers
More Editorial From Roads and Transport Authority (RTA)
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Friday, February 26, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.