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News : More Than 20 Jobs Created at Connect Assist Contact Centre
Nantgarw, Wales, Aug 5, 2015 -- A contact centre which manages helplines for charity and third sector organisations is recruiting 25 call handling staff to join its 67 strong team of existing call handlers.
Following a period of significant growth, Connect Assist, based in Nantgarw, is encouraging people to apply for positions in its telephone support and listening service departments.
The company, which scooped the Most Diverse Workplace award at the Welsh Contact Centre Forum Awards, is recruiting for inbound helpline and customer service advisors with great listening skills, empathy and some experience of providing support to others.
Connect Assist is looking for a number of Inbound Helpline Advisors who are responsible for receiving calls from charity service-users and providing appropriate support accordingly.
The contact centre is also looking to hire a full-time Customer Service Advisor to provide money advice and information by telephone and via the web to the general public.
Applicants must have the ability to speak Welsh and have previous experience working in finance. Full and comprehensive training will be given to all new staff.
Patrick Nash, CEO of Connect Assist said, "We’re looking to hire people who have excellent speaking and listening skills. As we manage calls from some of the most vulnerable people in society, it is crucial applicants have the ability to be empathetic to people’s individual circumstances.
"We are committed to creating meaningful jobs and growth opportunities for people in the Welsh valleys and pride ourselves on employing a diverse workforce. Due to the sensitive nature of our work, we provide comprehensive training for all employees so would encourage people from all backgrounds to apply.
"Our team is passionate about making a difference. We would love to hear from anybody who thinks they can have a positive impact on people’s lives."
Posted by Veronica Silva Cusi, news correspondent
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About Connect Assist:
Connect Assist provides dedicated helplines, digital services and helpline consultancy services to charity, third sector and public sector organisations.
Published: Monday, August 10, 2015