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News : More Than 200 Jobs at Risk from RBS Call Centre Closure

#contactcenterworld, @rbsgroup

Southampton, England, July 23, 2019 -- British trade union Unite said that the closure of Royal Bank of Scotland’s Brunswick Gate customer contact centre in Southampton would result in the loss of 227 bank staff.

"Unite is calling on the bank to reconsider this decision and protect their workforce," the union said in a statement.

The state-backed bank has undergone extensive restructuring since the financial crisis and while the rate of job cuts has slowed in recent years, it has continued to axe jobs in response to more of its customers banking online rather than by telephone or in branch.

A spokesman for RBS said: "As we become a simpler, smaller, more customer-focussed bank and more of our customers choose to self-serve through our digital services, we have taken the difficult decision to close our contact centre at Brunswick Gate when the lease expires next year.

"We understand how difficult this news will be for staff and are supporting colleagues impacted by this announcement with help for their future career."

#contactcenterworld, @rbsgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.euronews.com


About Royal Bank of Scotland:
Company LogoThe Royal Bank of Scotland plc (Scottish Gaelic: Banca Rìoghail na h-Alba) is one of the retail banking subsidiaries of the Royal Bank of Scotland Group plc, and together with NatWest and Ulster Bank, provides branch banking facilities in the United Kingdom. Royal Bank of Scotland has around 700 branches, mainly in Scotland though there are branches in many larger towns and cities throughout England and Wales.
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