ECO (EC Outsourcing) is opening an office in Sunderland, where it will recruit hundreds of new starters on the back of a series of contract wins.
The firm, which was launched eight years ago in Boldon Business Centre, South Tyneside, support clients in a range of sectors – especially energy – through sales and service support.
The company’s new base at Solar House, on Sunderland’s Doxford International Business Park, forms part of wider expansion plans that will see the outsourced contact centre firm expand from a team of 450 to as many as 1,200 people.
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Phil Westoby, chief executive of the North East business, which will keep around 300 home-workers as well as its office based staff, said: "We’ve won a number of significant projects that mean we are in a position to expand the business quickly, with an additional office that will become our customer service focused hub, creating new jobs and opportunities for local people.
"I’ve been involved in contact centres across the UK for over 25 years but always been attracted to the North East by its hard working culture, friendly people and accent. That’s why I decided to grow the business in the region.
"The additional space will allow us to focus the teams in Sunderland and Boldon on customer service and sales functions respectively, with some home-based staff able to work flexibly."
ECO has grown quickly since being set up by Mr Westoby, who held a range of senior roles in customer service centres before taking the leap to launch his own outsourced contact centre business, originally supporting an energy business.
While many businesses are turning their back on office spaces, Mr Westoby believes that keeping physical spaces and moving to a hybrid model offers flexibility, but helps to maintain the strong company culture he has established.
Posted by Veronica Silva Cusi, news correspondent
Published: Wednesday, October 13, 2021
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