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News : More Than 40,000 People Have Utilized the Strengthen ME Helpline Since May

#contactcenterworld

Augusta, ME, US, June, 2021 -- Health officials are still encouraging Mainers who are struggling with the challenges of the pandemic.

Last fall, the Strengthen ME program started in the state. It provides people with stress management, coping and resilience skills specific to the Covid-19 pandemic.

"Do date, as of May we’ve provided about 41 thousand 389 unique encounters, meaning we talking to people on different occasions either providing crisis counselling services, helping people through group counselling or public education sessions, as well as providing educational material and other sort of supportive context so people know they are not alone."

You can find information on this program online or by calling 207-221-8198. People are available to talk every day from 8am–8pm.

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2022 '17th annual' Global Contact Center World Awards NOW OPEN

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wagmtv.com

Read today's tip or listen to it on podcast.

Published: Tuesday, June 15, 2021

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2021 Buyers Guide
Get Listed
Visual Communications

1.)

SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

https://www.sjssolutions.com/

2.)

TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.