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News : More Than 80,000 Calls to 9-1-1 Last Year Were Misdials
July 18, 2014 -- More than 80,000 misdialed calls were made to the Sedgwick County Emergency Communications 9-1-1 last year. Public Safety Officials have launched a campaign to help educate callers and reduce the number of accidental calls coming into the center.
Nearly 600,000 calls poured into the 9-1-1 call center in downtown Wichita last year. The calls were from people reporting medical emergencies, accidents, fires, and crime. 9-1-1 deputy director Elora Randleas says 1 in 7 of those calls were cell phone misdials.
The misdialed phone calls tied up dispatchers unnecessarily for more than 3,300 hours last year. Misdials occur when emergency buttons are accidentally pressed on cell phones, when phones are jostled around in purses or pockets, or when they're not properly locked. They can also occur when batteries are not removed from inactive cell phones which can still dial 9-1-1. Randleas says, "If you accidentally dial 9-1-1, stay on the line and let the dispatcher know that you are safe and that you misdialed."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
Published: Monday, July 21, 2014