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News : More Time Warner Cable Call Center Jobs for Charlotte?
Charlotte, NC, USA, June 26, 2015 -- Might Time Warner Cable bring more call center jobs to the Charlotte area?
Charter Communications, which announced last month that it is buying Time Warner Cable, and Bright House Networks, said in a securities filing this week that it intends to bring "thousands" of Time Warner Cable call center jobs back to the U.S. from overseas.
New York-based Time Warner Cable, and the Charlotte area’s cable provider, has two centers in Charlotte. One serves residential customers and is located in the Arrowood Road/Interstate 77 area, and the otherserves business customers and is located in Ballantyne.
Rich Ruggiero, Time Warner Cable’s vice president of public relations, said it is too early to speculate about the job implications for any specific market.
"But the important point at the outset of the regulatory review is Charter’s public commitment to improve service and its relationships with customers across its footprint," Ruggiero said in an email to the Observer.
Analysts say overlap in some corporate functions after the deal closes could also mean layoffs.
St. Louis-based Charter has been bringing back jobs from overseas call centers over the last three years.
"New Charter will also return TWC call center jobs to the United States and will hire and train thousands of new employees for its customer service call centers and field technician operations," Charter said in the filing.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Charter Spectrum
About Charter Spectrum:
Charter Communications is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states.
About Time Warner Cable:
Time Warner Cable owns and manages cable television operations in the country, with more than 90% of its customers in systems serving 100,000 people or more. The company has more than 600 employees and more than 350,000 customers.
Published: Monday, June 29, 2015