Dubai, UAE, Oct 24, 2023 - Moro Hub, a subsidiary of Digital Dewa, has teamed up with Genesys, a global cloud provider in AI-powered experience to transform customer engagement and contact centre operations.
The partnership was signed between Mohammed Bin Sulaiman, CEO of Moro Hub and Marianne Calder, VP of EMEA Partner Sales from Genesys on the sidelines of the recent Gitex Global 2023.
"This collaboration with Genesys is a testament to Moro Hub's commitment to delivering innovative digital solutions to clients. In today’s competitive business landscape, delivering exceptional customer experiences is fundamental to a company's success. By enhancing the power of our state-of-the-art technology, we aim to help businesses in the country to reshape their customer service operations, optimise communication processes, and elevate customer interactions," said Bin Sulaiman.
With this partnership Moro Hub will enable enterprises to access cloud-based solutions, to facilitate streamlined operations, reduce downtime, and optimise resource allocation. Leveraging Genesys' analytics capabilities will provide Moro Hub’s clients with valuable insights into customer behavior, guiding data-driven decisions and facilitating continuous service improvement.
"Our partnership with Moro Hub represents a significant step forward in our shared mission to transform customer experience. We look forward to establishing a new CX industry standard together and empowering organisations to deliver world-class customer service solutions for effective business growth," said Calder.
Posted by Veronica Silva Cusi, news correspondent
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, October 26, 2023
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